Frequently Asked Questions (FAQs)

Customer Support

• Complaints Policy

Beginner's Guide

• How to verify your individual account?
• How to register an account on Matrix
• How to verify your Legal Entity account?

Fiat Currency Funding

• How to deposit fiat
• How long does a bank deposit usually take ?
• How to withdraw fiat
• How long does a bank withdraw usually take ?

Security

• AML & Compliance Policy
• A Step ahead of Security
• Cannot receive email
• How to set up two-factor authentication (2FA)
• How can I make my account more secure?

Virtual Asset Funding

• How to deposit virtual assets
• How to make a virtual assets withdrawal
• Withdrawals missing

Account Management

• I do not have access to my email
• How do I change my password?
• How to change email address associated with my account
• How do I close my account?

Trading

• API Documentation
• What do "Maker" and "Taker" mean?
• How can I view my trading history?

Terms and conditions

• Risk Disclosures
• Market Rulebook
• Risk Statement
• Management Team
• Why Trade with Matrix
• Contact us

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