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  2. Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Customer Support

  • Complaints Policy

Beginner's Guide

  • How to verify your individual account?
  • How to register an account on Matrix
  • How to verify your Legal Entity account?

Fiat Currency Funding

  • How to deposit fiat
  • How long does a bank deposit usually take ?
  • How to withdraw fiat
  • How long does a bank withdraw usually take ?

Security

  • AML & Compliance Policy
  • A Step ahead of Security
  • Cannot receive email
  • How to set up two-factor authentication (2FA)
  • How can I make my account more secure?

Virtual Asset Funding

  • How to deposit virtual assets
  • How to make a virtual assets withdrawal
  • Withdrawals missing

Account Management

  • I do not have access to my email
  • How do I change my password?
  • How to change email address associated with my account
  • How do I close my account?

Trading

  • API Documentation
  • What do "Maker" and "Taker" mean?
  • How can I view my trading history?

Terms and conditions

  • Risk Disclosures
  • Market Rulebook
  • Risk Statement
  • Management Team
  • Why Trade with Matrix
  • Contact us
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