While Matrix takes extensive security measures to ensure your account is as safe as possible, there are some additional steps that we strongly recommend you take to help protect your account from unauthorized access.
Use a complex and unique password that is not shared or similar to those used on any other websites. It's also a good idea to change your password periodically (about every 3 months) and use a completely new password each time.
It's important to keep your password safe and secure and not disclose it to anyone, even to us. We will never, ever ask you to reveal it!
This is a critical security feature. If anyone learns your password, he or she simply won't be able to use it.
Your email address is one of the most important connections between you and your Matrix account! Make sure it is secure! Do not use the same password on your email account that you do on your Matrix account.
Matrix staff will never ask for your password, 2-factor authentication codes, or other login credentials. We will never ask you to install remote login or remote support software on your computer.
Contact Matrix only through our official website: https://www.matrix.co/.
If anyone is claiming to be associated with Matrix Support and is requesting personal or account information, please immediately contact us on firstname.lastname@example.org.